Maccawood Shipping Insurance Policy!

CONFIDENCE IN EVERY PURCHASE

We acknowledge the uncertainties that can accompany online transactions. Customers often wonder, "What if my item is damaged in transit?" or "What if my item doesn't arrive?" – and that's why we introduced our exclusive Shipping Protection Plan!

When you shop at Maccawood Home & Garden, we've got your back!

In the rare event that your order fails to reach you or sustains damage during transit, we guarantee to replace or refund your order. Your satisfaction is our top priority.

HOW IT OPERATES:

- Non-Delivery Concerns:
Should your order not reach you within 30 working days of dispatch, reach out to us at Support@maccawood.com.au We will facilitate a replacement or refund if the courier's coverage falls short.

- Damaged Deliveries:
In the event of a damaged delivery, promptly share photographic evidence and a damage description with us at Support@maccawood.com.au for swift evaluation.

- Refunds for Damaged Items:
If you seek a refund for a damaged item, retain the original packaging as we may request the item's return for inspection (at our expense).

- Stolen Deliveries Protocol:
If your item is delivered but subsequently pilfered, file a theft report with the authorities and process a claim through your insurance. Our couriers capture delivery photos to aid in resolving such incidents.

At Maccawood Home & Garden, we prioritise your satisfaction and endeavour to ensure an stress-free shopping experience for you.